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    • Gigito
      Gigito last edited by

      Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan. 
      Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month.

      Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed.

      Waiting for response, 10x

      1 Reply Last reply Reply Quote 0
      • KristinaKeyser
        KristinaKeyser Staff last edited by

        Hi there. Kristina from Moz's Help Team here. We noticed you sent in multiple emails to the Help Team on this issue as well and we've gone ahead and addressed this issue in one of your emails.

        If there's anything else we're able to assist with, however, please do let us know!

        Thank you,
        -Kristina

        1 Reply Last reply Reply Quote 1
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